Shipping & Returns


We make every attempt to ship orders within 1 business day. Most US Ground & Air orders ship via UPS and arrive between 1-5 business days. 

*New for 2024 - we are shipping many small packages, such as carbon block cartridges, chargers, etc, via USPS Ground Advantage or USPS Priority Mail. USPS is often estimating a faster transit time than UPS on small packages. 

If you use a PO Box in your shipping address, we will always ship your order via the US Postal Service (USPS).

International orders ship via DHL. If you have chosen your country and currency in the pop up window, then duties, VAT, and other local taxes are frequently included in the price. In some countries, where it is common to pay taxes at checkout, these will be noted separately during the checkout process. Whether included in the price of the product, or at checkout, all orders should arrive to the international customer without additional fees or duty.


Any item purchased online from may be returned or exchanged within 30 days from the original purchase. Items must be in new condition. Filter cartridges for return must be in original wrapping. Used filter cartridges may not be returned. Purchaser is responsible for return shipping charges. For a return authorization, or to coordinate an exchange, please email


At Guzzle H2O we believe one of the ways we can reduce trash and our ecological footprint is to build quality products that last a lifetime. We also know that our customers are adventurous and push the limits of their gear. Guzzle H2O products are designed and built to be easily repaired and refurbished. Please contact to schedule service to any of your Guzzle H2O products.


Please check out our FAQ page or contact us directly.